Administrator ability to impersonate tool user for troubleshooting
Request to have the ability to impersonate a user from an administrative account. This would help Netreo tool admins be able to see and potentially troubleshoot first hand any issue that a user may be experiencing.This lends potential benefit for ...
Zack Weingartner
almost 5 years ago
in
0
Needs review
Provide a method to test individual WebArt synthetic check step by step
Client is not sure if the check works properly until it's created and gets error message. Being able to test manually will help let client know check was configured properly.
Request for the ability to create datastore percent utilized threshold to be pushed to newly added hosts and data stores. Currently the only option is Used or Free space. /admin/virtualization_thresh_default_admin.php
Zack Weingartner
almost 5 years ago
in
0
Needs review
Have the ability to generate a report of all active interfaces with and IP
Request for a generatable report that will output all of the active IP on every device to include device name, category, model, serial, and be report weekly.
Zack Weingartner
almost 5 years ago
in
0
Needs review
Built-in report or dashboard to identify incidents without SN ticket
It would be useful to have an out-of-box report or dashboard to quick find if any incidents are not associated with a ServiceNow ticket. I know that there is the Active Incidents report, but we need to manually sort or filter out the information t...
Allow diff webhook calls for New Incident vs Update on Incidents
DescriptionThe same ServiceNow webhook is called when a new OmniCenter incident is created and when it is updated. Because of this, we cannot set Assignment Group, priority level, and other fields on the webhook call because it will overwrite any ...
When using Incident Management rules to call the ServiceNow webhook API for creating the SN Incident ticket, OmniCenter will not re-attempt to call ServiceNow API if the first call failed. We would like a feature to retry the webhook again after a...