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Built-in report or dashboard to identify incidents without SN ticket

It would be useful to have an out-of-box report or dashboard to quick find if any incidents are not associated with a ServiceNow ticket. I know that there is the Active Incidents report, but we need to manually sort or filter out the information t...
Guest almost 5 years ago in  0 Needs review

Allow diff webhook calls for New Incident vs Update on Incidents

DescriptionThe same ServiceNow webhook is called when a new OmniCenter incident is created and when it is updated. Because of this, we cannot set Assignment Group, priority level, and other fields on the webhook call because it will overwrite any ...
Guest almost 5 years ago in  0 Needs review

Allow retry if webhook call fails

When using Incident Management rules to call the ServiceNow webhook API for creating the SN Incident ticket, OmniCenter will not re-attempt to call ServiceNow API if the first call failed. We would like a feature to retry the webhook again after a...
Guest almost 5 years ago in  0 Needs review

Allow priority to be configured for checks

Add the ability to define different priority levels on individual service or threshold checks on a device.
Guest almost 5 years ago in  0 Needs review

Have insight to top loggers on logging RSE

Request for the same insight into loggers possibly based off of log count similarly to how traffic exporters and seeing the flow counts is. This would be handy for balancing the loads of noisy loggers between multiple logging RSE Use case: Would l...
Zack Weingartner about 5 years ago in  0 Needs review

Hide or resize header at top of webpage

Requesto to give the ability to change header format .Header information uses up tons of critical screen real-estate that can best be used to display critical information. Three possible ideas: 1. )A Checkbox that would hide the header 2.) An auto...
Zack Weingartner about 5 years ago in  0 Needs review

Resize Dashboard widgets to be smaller

Request for the ability to customize dashboard widget size. Use Case: First most Network staff work from laptops. They may or may not have large monitors. This is common across most organizations that I have engaged with.
Zack Weingartner about 5 years ago in  0 Needs review

View Functional Group Template is applied, while editing the template

while editing a template, it would be helpful to see which groups the template is applying to
Guest about 5 years ago in  0 Needs review

Relocate device management page for access by PowerUsers

Request for Poweruser group and above to be able to access the devices under management page. Currently due to the location of the page there is no way for Power users to be able to access it. This would likely require a relocation of that page to...
Zack Weingartner about 5 years ago in  0 Needs review

Set user access permission per page

Request to control of individual pages based on user Access Level. For instance some products list the pages we can control and provide a drop down to pick the level of user access. Allowing control of what is seen by different access levels.
Zack Weingartner about 5 years ago in  0 Needs review