Update ServiceNow ticket state OPEN only if the Incident in OC system is Active
Currently OC system updates the SN ticket state to OPEN if the state of the Incident is OPEN in OC system. But it does not take into account of other SN ticket states. i.e. if the SN ticket state is "Awaiting Info" or "Waiting Query" & the inc...
Furquan Khaja
over 4 years ago
in Integrations
1
Needs review
1
Needs review