It has been requested to add 2-way communication with the OpsGenie integration. One of the main requests for this is the ability to Ack in OpsGenie and it Ack the incident in OmniCenter.
Zack Weingartner
over 3 years ago
in Integrations
1
Acknowledged
Integration with NetBrain Technologies Inc. NetBrain.
Utilize NetBrain Problem Diagnosis Automation System (PDAS) to add context to incidents using triggered maps and diagnosis. Add information to ticketing system (ex ServiceNow) via an alert action that could be as simple as adding a NetBrain link t...
Glenn Andrews
over 2 years ago
in Integrations
0
Acknowledged
Update ServiceNow ticket state OPEN only if the Incident in OC system is Active
Currently OC system updates the SN ticket state to OPEN if the state of the Incident is OPEN in OC system. But it does not take into account of other SN ticket states. i.e. if the SN ticket state is "Awaiting Info" or "Waiting Query" & the inc...
Furquan Khaja
over 4 years ago
in Integrations
1
Needs review
0
Acknowledged
1
Needs review
