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For example, we may need more lenient device polling status service check settings for one customer versus another, or to disable a threshold for one customer of the many. The most optimal would be to make one for the specific customer that would override the typical default.
| Netreo Product Area | Netreo (IM) |
This is already the default behavior. Service checks are unique by description per device, so you can override service check settings by including a new check with the same description in a more specific template. https://docs.netreo.com/docs/en/device-templates#the-device-template-hierarchy