Currently, when a ServiceNOW ticket is created using the manual action feature in the incident page, any change in the state of the incident is not updated on the ServiceNOW ticket. For example, if there is an open incident for a Host Down and manual invocation is performed to create a ServiceNow ticket. Once the device recovers and the incident closes, the ServiceNow ticket will remain open because there will be no updates to SNOW.
ServiceNOW ticket should get updated and resolved once the issue in Netreo changes states or is resolved even though the ticket was created manually.
